Privacy Policy

Last updated: May 31, 2025

Welcome to Titan Citadel LLC ("we," "us," or "our"). We operate https://app.titancitadel.com (the "Site") and provide AI-generated product descriptions, social media posts, and other related services (together, the "Service"). Titan Citadel LLC is registered in the State of Florida. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our Site or use our Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Registration Information: When you register for an account, we collect your full name, email address, and a password that you create. We do not request any additional personal information at registration.

Payment Information: We use Stripe as our secure payment gateway. We do not store your credit or debit card information on our servers; Stripe processes and stores such data in accordance with its own privacy policy. We may receive from Stripe certain billing and transaction details (e.g., last four digits of your card, billing address, transaction amount) necessary to facilitate payment and refunds for our Service.

2. How We Use Your Information

• Account Management: To create and maintain your account, authenticate your identity, and provide you with access to our Service.
• Service Provision: To enable you to generate AI-powered content for your e-commerce products and social media posts.
• Billing and Payments: To process payments through Stripe, manage your account credits, and issue refunds in accordance with our Refund Policy.
• Communications: To send you account-related emails, updates about our Service, and marketing communications (if you opt in). You may opt out of promotional emails by following the unsubscribe instructions in those emails.
• Legal Compliance: To comply with Florida state laws and applicable U.S. federal laws, including the Florida Information Protection Act (FIPA), and to respond to lawful requests by public authorities or to protect our rights.

3. Sharing of Your Information

We do not sell, rent, or lease your personal information to third parties. We may share your information in the following situations:

• Service Providers: We share information with third-party service providers (e.g., Stripe for payment processing, hosting providers, email service providers) who perform services on our behalf.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., to comply with a subpoena, court order, or other legal process) under Florida state law or federal law.
• Business Transfers: If Titan Citadel LLC is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction, subject to confidentiality protections.

4. Data Security

We implement reasonable security measures to protect your personal information in accordance with the Florida Information Protection Act (FIPA). These measures include encryption of data in transit (HTTPS/TLS), secure password hashing, and periodic security audits. However, no internet-based system is completely secure; while we strive to protect your personal information, we cannot guarantee its absolute security.

5. Refund Policy

Our Service operates on a credit-based model. You top up your account with credits via Stripe in order to generate content. If you do not use your credits and wish to receive a refund for any remaining unused credits, you may request a refund by contacting us at contact@titancitadel.com. We will review your request and, if approved, issue a refund to your original payment method in accordance with Stripe’s refund process. Please allow 7–10 business days for the refund to appear on your statement.

6. Third-Party Links and Services

Our Site may contain links to third-party websites or services that are not owned or controlled by Titan Citadel LLC. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit via links from our Site.

7. Children’s Privacy

Our Service is not directed to individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child under 13 has provided us with personal information, please contact us at contact@titancitadel.com, and we will take steps to delete such information and terminate the child’s account.

8. Your Privacy Rights

Under Florida law, you have the right to request access to, correction of, or deletion of your personal information. You may also have the right to receive a copy of your personal data in a portable format. To exercise these rights, please contact us at contact@titancitadel.com. We will respond to your request in accordance with applicable law.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. Your continued use of the Service after such modifications will constitute your acknowledgment of the modified Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• By email: contact@titancitadel.com
• Titan Citadel LLC, 32 EAST MAIN STREET AVON PARK FLORIDA 33825